Systems & Automation
Edited an existing AI Checkers game to play Chess, redesigning game logic and board evaluation to support a new rule set. Optimized the AI’s learning algorithms to adapt faster and provide guidance to players, creating a dynamic and engaging experience for varying skill levels.
Tested iterative improvements to balance challenge, playability, and instructional feedback, focusing on user-centered design. This project highlights algorithm refinement, AI adaptation, game logic debugging, and interactive system design, demonstrating my ability to transform existing intelligent systems into new, immersive experiences.
Robotic Process Automation (RPA) Solution and Training
Automating Workflows with Security & Ethics
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Developed an RPA system in Salesforce Lightning to automate customer support ticket routing, balancing efficiency with GDPR and CCPA compliance. Designed logic to assign tickets based on agent skill and permissions, reducing response times while protecting sensitive data.
Created and delivered team training to ensure responsible system use, translating complex automation into intuitive workflows for non-technical users. Collaborated cross-functionally to optimize operations and maintain privacy-by-design standards.
This project highlights skills in automation, cross-system integration, ethical design, and real-world implementation, demonstrating my ability to lead technically and responsibly in compliance-driven environments.
QA Test Project Summary - Mass Website Migration
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Led QA testing and documentation for the migration of 28 corporate websites, ensuring accuracy, system stability, and seamless user experience. Developed test plans, tracked issues, and coordinated with cross-functional teams to validate functionality across multiple platforms.
Implemented automation and standardized workflows to efficiently detect errors and optimize deployment processes. Focused on system reliability, process improvement, and risk mitigation, while communicating technical findings to both technical and non-technical stakeholders.
This project demonstrates quality assurance, cross-system coordination, automation optimization, and workflow management, highlighting my ability to oversee complex, multi-system projects and ensure consistent, reliable outcomes.